Refund and Returns Policy

Introduction
At ERARTA LTD, we strive to ensure our customers are satisfied with their purchases from our online store erarta.shop. This Refund and Returns Policy outlines the conditions under which we accept returns, process refunds, and handle exchanges. By purchasing from our Website, you agree to the terms outlined in this policy.

Return Conditions

To be eligible for a return, your item must meet the following criteria:

The item must be unused, in the same condition that you received it, and in its original packaging.
The return must be initiated within 14 days of receiving the item.

Return Process

If you wish to return an item, please follow these steps:

Contact Us: Email us at info@erarta.shop within 14 days of receiving your item to initiate a return. Please include your order number, a description of the item, and the reason for the return.
Approval: Once your return request is approved, we will provide you with instructions on how to send your item back to us. Please note that you are responsible for paying the shipping costs for returning your item.
Shipping: Ship the item to the address provided in the return approval email. Please use a trackable shipping service or purchase shipping insurance, as we cannot guarantee that we will receive your returned item.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet, please follow these steps:

Check Your Bank Account: It may take some time before your refund is officially posted.
Contact Your Credit Card Company: There is often some processing time before a refund is posted.
Contact Your Bank: There is typically a processing time before a refund is posted.
Contact Us: If you’ve done all of this and still have not received your refund, please contact us at info@erarta.shop.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at info@erarta.shop and follow the return process described above.

Contact Information

If you have any questions about this Refund and Returns Policy, please contact us at:

ERARTA LTD
Email: info@erarta.shop
Address: Office 1869, 182-184 High Street North, London, United Kingdom, E6 2JA

We appreciate your business and strive to provide the best customer service. Thank you for shopping with us at erarta.shop.